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Horizon CDH Learning Site

Requesting and Managing Debit Cards

In general, if your account type offers a debit card, you should receive one when you enroll--unless you choose to use automated claim reimbursements instead. This page covers requesting a debit card (or additional debit cards, canceling cards, and what to do when a card is lost or stolen.

Request a card online

To request a debit card from

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Callstack:
    at (Individuals/Debit_Cards/Requesting_and_Managing_Debit_Cards), /content/body/div[2]/p/span, line 1, column 1
:

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    Callstack:
        at (Individuals/Debit_Cards/Requesting_and_Managing_Debit_Cards), /content/body/div[2]/ol/li[1]/span, line 1, column 1
    
  2. Click the My Profile menu.
  3. Choose Payment & Banking from the menu.
  4. Click Add Card
  5. Fill out the form to start the debit card request process.

Cancel a card online

To cancel a debit card on

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Callstack:
    at (Individuals/Debit_Cards/Requesting_and_Managing_Debit_Cards), /content/body/div[3]/p/span, line 1, column 1
:

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    Callstack:
        at (Individuals/Debit_Cards/Requesting_and_Managing_Debit_Cards), /content/body/div[3]/ol[1]/li[1]/span, line 1, column 1
    
  2. Click the My Profile menu.
  3. Choose Payment & Banking from the menu.
  4. In the list of debit cards, find the card you want to delete.
  5. Click Delete.

Report a card lost or stolen

Call

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Callstack:
    at (Individuals/Debit_Cards/Requesting_and_Managing_Debit_Cards), /content/body/div[3]/div[3]/p[1]/span[1], line 1, column 1
customer support at
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Callstack:
    at (Individuals/Debit_Cards/Requesting_and_Managing_Debit_Cards), /content/body/div[3]/div[3]/p[1]/span[2], line 1, column 1
at any time, any day of the week. 

Follow the prompts to report your debit card lost or stolen. Your card will be canceled and a new one will be automatically reissued to you.

Simply canceling your card online will not automatically reissue a card to you so we ask that you call us. Additionally, when you report a card as lost or stolen to our customer support line, you will receive assistance in monitoring your recent claims for any fraudulent activity.