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Horizon CDH Learning Site

Requesting and Managing Debit Cards

In general, if your account type offers a debit card, you should receive one when you enroll--unless you choose to use automated claim reimbursements instead. This page covers requesting a debit card (or additional debit cards, canceling cards, and what to do when a card is lost or stolen.

Request a card online

To request a debit card from www.horizonblue.com:

  1. Sign in at www.horizonblue.com and click My Accounts. In the top right corner, click Horizon MyWay, and then go to your account.
  2. Click the My Profile menu.
  3. Choose Payment & Banking from the menu.
  4. Click Add Card
  5. Fill out the form to start the debit card request process.

Cancel a card online

To cancel a debit card on www.horizonblue.com:

  1. Sign in at www.horizonblue.com and click My Accounts. In the top right corner, click Horizon MyWay, and then go to your account.
  2. Click the My Profile menu.
  3. Choose Payment & Banking from the menu.
  4. In the list of debit cards, find the card you want to delete.
  5. Click Delete.

Request a card from the mobile app

To request a debit card from the Horizon app:

  1. Tap the menu button in the top left corner.
  2. Tap Payment and Banking.
  3. Tap Add a Card
  4. Enter the personal and relationship information for the person who will receive the new card.

Cancel a card with the mobile app

To cancel a debit card with the Horizon app: 

  1. Tap the menu button in the top left corner.
  2. Tap Payment and Banking.
  3. Tap the Cancel button next to the card that you wish to cancel.

Report a card lost or stolen

Call Horizon customer support at 1-888-215-0025 at any time, any day of the week. 

Follow the prompts to report your debit card lost or stolen. Your card will be canceled and a new one will be automatically reissued to you.

Simply canceling your card online will not automatically reissue a card to you so we ask that you call us. Additionally, when you report a card as lost or stolen to our customer support line, you will receive assistance in monitoring your recent claims for any fraudulent activity.