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Horizon CDH Learning Site

Debit Cards

A debit card is a convenient way to pay for medical expenses and access your account, whenever and wherever you need it. This section covers requesting, using, and managing debit cards.

Frequently Asked Questions

Can I request a debit card for a spouse or dependent?
Yes. You can order multiple cards at no additional cost through the Member Online Service Center.  For more information, see Requesting and Managing Debit Cards.
Can I withdraw funds at an ATM?
You cannot use the Horizon MyWay debit card for cash withdrawals from an Automated Teller Machine (ATM), from a Point-of-Sale (POS) device, or by any other means. The card will not work in these situations.
Do I need a PIN to use my debit card?
Once your card is activated, you can use your debit card either by using your PIN or by signing for your purchases and selecting “credit” when asked.
My debit card was recently denied. Why would that happen?

Your debit card may be denied if:

  • There is not enough money in your account to cover the expense. Visit or call us toll free at 1-888-215-0025 to check your account balance.
  • The items being purchased are not eligible expenses. For a list of eligible expenses, visit


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